by: Laurea University of Applied Sciences
web: https://www.laurea.fi/en/cocotoolkit/
https://oma.tieke.fi/display/uutiset/2017/09/07/Pelaa+ja+paranna+palveluja
case studies: https://sidlaurea.com/2015/01/13/the-evolution-of-a-service-concept-case-forge
research evidence:
Keränen, K. E. (2015). An exploration of the characteristics of co-creation in the B2B service business (Doctoral thesis); Ojasalo, K. & Ojasalo, J. 2015. Adapting business model thinking to service logic: an empirical study on developing a service design tool. The Nordic School
The tool kit is a collection of five tools and a workbook. And it is designed to help businesses in their challenges in co-creation activities.